A paid, hands-on review of everything between a customer trying to reach you and getting paid — your phones, your website, how enquiries turn into booked jobs, and where admin time or data risk are quietly costing you. Built for plumbers, electricians, HVAC engineers, cleaners, and similar trades. One written assessment, based on what we actually find in your business — not a templated checklist.
Example: miss 3 calls a week on a £150 average job and that's roughly £1,900+ a month going to whoever answers next — illustrative, we'll work out your real numbers on the call.
What actually happens when someone rings — in hours, and out of them.
Tap-to-call, booking flow, and what happens to a quote that goes quiet.
Speed, mobile experience, and whether you can even see who's trying to reach you.
Where customer data actually lives, and the one weak point most worth fixing.
Quoting, invoicing, chasing payment — and what's being typed out twice.
£149
Credited in full toward your build if you go ahead within 30 days.
Book the audit — £149 (opens Stripe checkout in a new tab)Secure checkout via Stripe. Fixed price, no subscription.
Fixed price, agreed before we start. No upsell built into the findings — if something isn't worth fixing yet, the report says so.
We only take on a handful of audits at a time, so every one gets a real test call and a properly written assessment, not a queue.
Questions first? Contact us.
Composite example, built from the pattern our test calls turn up often — not a real client. Your report runs on your own numbers.
8 missed calls/week × 50% typical booking rate × £160 avg job × 4.33 weeks ≈ £2,770/month
You're missing roughly 1 in 4 calls outside 9–5 — no voicemail, nothing inviting a callback.
Test calls placed Mon 11:04am (answered), Wed 6:42pm (no answer, no voicemail), Fri 9:15am (no answer), Sat 10:30am (answered) — 2 of 4 outside-hours attempts went nowhere.
Likely fix: an AI receptionist wired into their existing booking calendar — scoped as part of a build, not a subscription add-on.
No analytics installed on the site — no way to see how many people are actually trying to get in touch.
Likely fix: a five-minute tracking install, so future decisions are based on real numbers instead of guesswork.
Google reviews are healthy, recent, and visible on the site — nothing to fix here.
As many opportunities as genuinely apply, ranked by impact — never padded to look bigger than it is.
See what it's costing you — £149, written up within 2 working days of your test calls.
Book the audit — £149 (opens Stripe checkout in a new tab)